The Grand Roissy Tourist Office renews its category I classification

On March 11, the tourist office renewed the Category I prefectural classification, for a period of 5 years.

Category I: the highest distinction in the ranking

Category I classification is a prefectural classification valid for 5 years which highlights the performance of a structure in terms of:

• Home
• Information
• Tourism promotion
• Coordination of local tourism stakeholders.

In our territory, the classification concerns the tourist information offices ofÉCOUEN as well as Luzarches.

Challenges of classification in category I

What are the issues behind the category I classification?

There are tourism issues (promotion and development of the territory), financial (increase in the level of state subsidies for municipalities), linked to classified stations. Indeed, for a municipality in the territory to become a classified tourism resort (case for Roissy-en-France), its tourist office must be classified in category I.

Category I classification process

To pretend to win the Holy grail of tourist offices, it is necessary to respond to a large number of criteria : the quality of welcome and the professionalism of the staff, a permanent approach to progress, the qualification of the offer in the territory, the holding of a tourist observatory, but also the implementation of a strategy on a scale of the community of communes. The establishment has demonstrated compliance with national standards by meeting all the criteria required for classification in category 1.

The classification for the Grand Roissy Tourist Office was requested by the municipality of Roissy-en-France via a deliberation in the municipal council. Then, the tourist office constitutes a presentation folder of its structure and attaches the necessary annexes which will prove that the requirements are respected. The final document is sent to the prefecture which has a deadline of 2 months to grant the ranking.

Retrospective of the Tourist Office

• 2013: 1^er Tourist Office to obtain category 1 classification in Val d'Oise

• 2016: the town of Roissy-en-France obtains its “Classified Tourism Station” classification

• 2017: renewal of AFNOR NF Service certification for Roissy-en-France office

• 2018: renewal of Tourism Quality certification for Roissy-en-France office

• 1^er October 2018: the category 1 classification of the Roissy-en-France Office now extends to the Tourist Information Offices of Ecouen and Luzarches.

• March 11, 2024: third renewal of category I

A big thank you to our Quality Manager, Adrien LEMAY, for his exceptional work in developing the Category I presentation file. It is thanks to his dedication and professionalism that the Tourist Office was able to achieve this classification for a third time.

Quality Manager of the Grand Roissy Tourist Office:
Adrien LEMAY
alemay@ville-roissy95.fr